Terms and Conditions

1. Acceptance of Terms

Welcome to Cernext. By accessing and using our website and services, you agree to be bound by these Terms and Conditions, all applicable laws and regulations, and you accept that you are responsible for compliance with applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site and our services.

2. Description of Services

Cernext offers the following technology services:

• Web Development: Design and development of corporate websites, e-commerce, and custom web applications.
• Enterprise Systems: Development of CRM, ERP systems, and database solutions.
• Structured Cabling: Installation and maintenance of network infrastructure.
• SEO Services: Search engine optimization.
• Digital Advertising: Digital marketing campaigns and strategies.
• Technology Consulting: Advisory on digital transformation.

3. Contracting Process

3.1 Quotation

All quotations provided are valid for 30 calendar days from issuance, unless otherwise stated. Prices are subject to change without prior notice.

3.2 Contract

Services are formalized through a contract or proposal accepted in writing. The start of work is subject to the signing of the contract and payment of the agreed deposit.

3.3 Modifications

Any modification to the scope of the project must be requested in writing and may result in adjustments to time and cost, which will be communicated before implementation.

4. Payment Terms

4.1 Payment Methods

We accept the following payment methods:

• Bank transfer
• Account deposit
• Card payment (subject to fees)
• Cash (for smaller amounts)

4.2 Payment Schedule

Unless otherwise agreed, projects are billed as follows:

• 50% deposit at the start of the project
• 25% upon reaching 50% progress
• Remaining 25% upon final delivery

4.3 Late Payment

Overdue payments will accrue late interest of 2% per month. Cernext reserves the right to suspend services in the event of arrears exceeding 15 days.

5. Client Obligations

The client agrees to:

• Provide complete and accurate information necessary for the project
• Deliver content, images, texts, and materials within the agreed deadlines
• Designate an authorized representative for decision-making
• Review and approve deliverables within the established timeframes
• Make payments according to the agreed schedule
• Provide access to systems, servers, or infrastructure when necessary

6. Delivery Timelines

Delivery timelines are established in the contract or proposal. These timelines are subject to:

• Timely receipt of information and materials from the client
• Approvals within the established timeframes
• Absence of significant changes to the scope
• Punctual payment of the agreed deposits

Cernext will not be responsible for delays caused by the client's failure to meet its obligations or by force majeure.

7. Intellectual Property

7.1 Client Rights

Once full payment for the project is completed, the client acquires the rights to use the final delivered product (website, system, etc.) for the agreed purposes.

7.2 Cernext Rights

Cernext retains the rights over:

• Source code and proprietary frameworks developed by Cernext
• Internal methodologies and processes
• The right to use the project in its portfolio and marketing materials

7.3 Third-Party Licenses

Some projects may include third-party software, plugins, or components subject to their own licenses. The client is responsible for complying with these licenses.

8. Warranty and Support

8.1 Warranty Period

We offer a 30-day warranty period after final delivery to correct errors or defects in the operation of the delivered product, provided that:

• The error is attributable to our work
• No modifications have been made by third parties
• The product is used as specified

8.2 Technical Support

Technical support beyond the warranty period is available through:

• Monthly maintenance contracts
• Hourly services at the current rate

8.3 Exclusions

The warranty does not cover:

• Problems caused by unauthorized modifications
• Failures of third-party services (hosting, domains, external APIs)
• Damage from improper use or negligence
• Content updates or new functionality

9. Confidentiality

Both parties agree to maintain the confidentiality of sensitive information shared during the project. Cernext implements security measures to protect client information and will not disclose confidential data to third parties without authorization.

10. Limitation of Liability

Cernext will not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Failures of third-party services (hosting, internet providers, etc.)
• Cyberattacks or security breaches not attributable to Cernext's negligence
• Content provided by the client that infringes third-party rights

In any case, Cernext's total liability will not exceed the amount paid by the client for the specific service that gave rise to the claim.

11. Cancellation and Termination

11.1 Cancellation by the Client

The client may cancel the project at any time. In such a case:

• Work performed up to the cancellation date will be billed
• Deposits paid are non-refundable
• The work completed up to that point will be delivered

11.2 Termination by Cernext

Cernext may terminate the contract if:

• The client fails to meet the agreed payments
• The client does not provide necessary information after multiple requests
• There is abusive conduct toward our staff

12. Force Majeure

Neither party will be liable for the failure to fulfill its obligations due to force majeure, including but not limited to: natural disasters, wars, pandemics, strikes, critical infrastructure failures, or changes in government regulations.

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of Peru. Any dispute will be resolved first through direct negotiation. If no agreement is reached, the parties submit to the jurisdiction of the courts of Lima, Peru.

14. Modifications

Cernext reserves the right to modify these Terms and Conditions at any time. Changes take effect immediately after being published on our website. It is the user's responsibility to review these terms periodically.

15. Contact

For inquiries about these Terms and Conditions, you can contact us:

Cernext · Technology Solutions